🕊️ Frequently Asked Questions (FAQ)
Welcome to Peteverlasting 💛
Here you’ll find answers to some of the most common questions about our pet memorial products, shipping, and orders.
If you need further help, feel free to contact us at service@peteverlasting.com— we’re always here for you and your beloved pet’s memory.
🐾 Q1: What Makes Peteverlasting Products Unique?
Each product in our store is designed to honor your pet’s memory with warmth and love.
From personalized urn necklaces to hand-crafted memorial wind chimes, every piece is made using high-quality, eco-friendly materials.
Our goal is to bring comfort and healing to pet owners who wish to keep their furry friends close and forever.
📦 Q2: How Long Does Shipping Take?
We ship worldwide 🌍
Order Processing Time：
Standard Products: Orders for standard products are typically processed within 2–4 business days.
Customized Products: For personalized or photo-customized items, please allow 5–7 business days for production before shipping.
Shipping Time & Delivery：
We ship directly from our production partners in China to the United States, United Kingdom, Canada, and other major countries.
United States: 8–15 business days
United Kingdom & Europe: 8–18 business days
Canada & Australia: 10–20 business days
Other Countries: 12–25 business days
All orders include tracking information, so you can follow your package every step of the way.
If your item hasn’t arrived after 30 days, please contact us for assistance. ——📧service@peteverlasting.com
❤️ Q3. What Is Your Return and Refund Policy?
We gladly accept returns for non-customized products within 30 days of delivery.
Items must be unused and in their original packaging.
Customized products (engraved names, photos, etc.) cannot be returned unless they arrive damaged or defective.
If your item arrives broken, please email photos + order number to：
📧 service@peteverlasting.com
🐕 Q4. How Can I Track My Order?
Once your order ships, you’ll receive an email with your tracking number and tracking link.
You can also check your order status anytime on our “Track Order” page.
Please allow 2–5 business days for tracking updates to appear after shipping.
✏️Q5. Can I Cancel or Change My Order?
If you need to change or cancel your order, please contact us within 12 hours after placing it.
Once production or shipping has started, changes may not be possible for customized products.
For non-customized items, cancellation is available before shipment.
We recommend double-checking your photos and personalization details before confirming your order.
🌸Q6. What Materials Are Used in Your Products?
We use premium, safe, and durable materials to ensure every keepsake lasts a lifetime:
Stainless steel (for necklaces & keychains)
Ceramic or resin (for urns & tombstones)
Wood & glass (for memorial boxes & frames)
All items are carefully inspected before shipping to ensure top quality and craftsmanship.
💬 Need More Help?
We’re happy to assist you anytime!
📧 service@peteverlasting.com
Thank you for trusting us to help keep your pet’s memory everlasting 🌈
